Talk to the studio.

Regularly stocked merchandise can be returned within 14 calendar days of purchase or delivery, if it is:

• Unused, uninstalled and in new, resalable condition
• With its original packaging, tags, documentation and accessories
• Accompanied by proof of purchase

Every return needs our authorisation first, so get in touch before you send anything. Once we've inspected and approved it, we refund your original payment method. Return shipping is yours to cover, and original shipping charges aren't refunded unless the return is due to our error.

Most bikes we sell are ordered for one rider, so custom and special orders are final sale: bikes, framesets and components sourced, configured, assembled or painted for you. That includes a stock model ordered in your size or colour. We tell you before you buy.

Deposits become nonrefundable once we've placed the order with the manufacturer, committed costs or started work on your build. Changes after that depend on the manufacturer and may cost extra. That's why we spend time on fit, sizing and spec with you before ordering.

• Custom and special orders
• Complete bikes and framesets marked final sale at purchase
• Installed or used components
• Custom-painted or personalised items
• Clearance and items marked final sale
• Gift cards
• Completed labour, fitting and service

None of this affects your rights if something arrives defective or not as ordered.

Many of our brands build in small batches or to order, so delivery dates are estimates. Production schedules, parts availability and carriers can move them. If anything changes materially, we'll tell you.

Bikes built in the studio can be collected in Lansdale. We'll let you know when your order is ready for pickup or delivery, and we'll set up the hand-over and fit with you.

Please check your order when it arrives. If something is damaged, defective or not what you ordered, contact us promptly, with photos if you can. We'll review it and put it right under your purchase terms, the warranty and the law.

Frames and components carry their manufacturers' written warranties. If you suspect a defect, bring it to us: we'll inspect it, deal with the manufacturer for you and handle the repair or replacement they authorise.

A defect in one component doesn't automatically mean returning or refunding the whole bike. Each claim is assessed on its own facts, and your statutory rights are never reduced.

Qualifying new bikes from Category One Cycles come with a complimentary bike fit and two years of scheduled service, every six months. We'll explain exactly what's included when you buy. For anything mechanical, get in touch and we'll take a look.